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5.0

(Rated by 1939 users)

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Overall Rating

5.0

Base on 23 Reviews

Ratings by Feature

Good Value
4.7
Shipping & Delivery
4.3
Return Policy
4.3
Customer Service
4.3
Price & Quality
4.5

Recent Customer Reviews (23)

Zachary Parkin

Apr 9, 2023

Needed a new timing belt and found the perfect one herePricing was competitive, and the belt is top quality. Got it installed, and my ride's running like a dream.

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Lina Montgomery

Apr 9, 2023

Top-notch Brake PadsMan, these brake pads are the real deal! Installed 'em on my '67 Mustang and it stops like a champ now. Super stoked with how well they're performing. Shipping was quick too. Won't hesitate to buy from these guys again.

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Thu De Feijter

Apr 9, 2023

Amazing Spark PlugsReplaced my old spark plugs with the ones from this website and, oh boy, my engine runs like butter now. Super impressed with the quality and price. Quick shipping too. Highly recommended!

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Robert Rowe

Apr 7, 2023

Great Quality Oil FiltersJust changed my oil filter and it's workin' like a charm. Can really feel the difference in how smoothly my engine runs. Fast shipping and fair prices, what more could ya want? Cheers!

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Peter Freeh

Apr 7, 2023

Radiator RefreshBought a new radiator for my old truck, and it's running cool as a cucumber now. No more overheating problems, and the installation process was a cinch. You folks are lifesavers. Kudos!

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Center Brunswick Poole

Apr 7, 2023

Fuel Pump FixGrabbed a new fuel pump for my whip, and it's running like it's brand new again. These guys know their stuff, and their prices can't be beat. Shipped fast, too. Much love!

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Kenneth Rodriquez

Apr 3, 2023

Air Filter Upgrade Success!Swapped out my stock air filter for a performance one, and it made a noticeable difference in my car's throttle response. Speedy delivery and a great product - couldn't be happier. Keep up the good work!

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Aðalgeir Valgeirsson

Apr 3, 2023

Impressive packaging for fragile parts!Ordered a set of headlights and was amazed by how well they were packaged. The parts arrived in perfect condition, no scratches or damages.

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Daniel Bradshaw

Apr 2, 2023

Shocks That RockYo, just put some new shocks on my ride, and the difference is night and day! Cruisin' smooth now, and the bumps in the road ain't no thang. Props to these guys for the quality product and solid service.

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Ulrich Fassbinder

Apr 1, 2023

Exhaust Upgrade, Major Win!Swapped my exhaust system with one of their kits, and my car's performance is through the roof! Sounds killer too. Installation was a breeze, and their customer support was on point.

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Car Parts Pros & Cons

Pros

Extensive Range of Products: CarParts.com offers an extensive range of auto parts and accessories for different makes and models of cars and trucks.

Quality Assurance: The company claims to have a team of experts who ensure that all parts are of the highest quality and meet industry standards.

Competitive Pricing: They claim to offer the lowest prices on the market.

Customer Services: The company offers a 90-day return policy and a one-year warranty on most parts.

Easy-to-Use, Mobile-Friendly Website and App: Drivers can access quality parts and services without the guesswork typically associated with car repair or the added expense of brick-and-mortar stores.

Streamlined Checkout and Returns Processes: In response to customer feedback, the new website also features streamlined checkout and returns processes.

Expedited Delivery Options: The company offers expedited delivery options to ensure customers receive their orders as quickly as possible.

Competitive Pricing: The company offers competitive pricing on all its products.

Large Inventory: CarParts.com offers over a million distinct products, making it a one-stop shop for auto accessories and parts.

Low Price Guarantee: The company guarantees the best price on your purchase, matching or beating competitor prices.

Customer Service: 24/7 customer service is available, including a toll-free number and online chat support.

Variety of Payment Options: Multiple payment methods are accepted, including major credit cards, PayPal, and more.

Limited Warranty: A 90-day warranty is provided for products not covered by manufacturers' warranties.

CONS

Customer Satisfaction Issues: Most customers are generally dissatisfied with their purchases, with a rating of 2.1 stars from 1,212 reviews.

Delivery Problems: Reviewers frequently mention issues with next-day delivery, tracking numbers, and business days.

Quality Concerns: Some parts are of cheap quality, and deliveries are often delayed for various reasons.

Customer Support Issues: While some customers have positive experiences with customer support, others have reported difficulties in resolving issues, such as missing parts or incorrect orders.

Website Issues: The website has been reported to be down at times, and navigation can be challenging.

Car Parts Features and Benefits

Features

60-day return policy

Allows returns within 60 days of purchase; requires all original items and components; provides option to contact customer service for missing, damaged, or incorrect parts.

Fast order processing

Most orders processed for shipment or leave warehouse within 24-48 hours of order confirmation.

Delivery for small/medium packages

Generally delivered within 3-5 business days (excluding weekends/holidays) from warehouse departure.

Free shipping on large parts

Orders with bumpers, doors, hoods, or other large parts may qualify for free shipping via truck freight.

Competitive pricing

Offers significantly lower prices than dealer costs (about 35% of dealer cost) and lowest prices on the market.

Accurate and detailed fitment information

Ensures perfect fit for your vehicle, avoiding costly returns.

Satisfaction guarantee

Provides peace of mind for customers.

Extensive Range of Products

Offers an extensive range of auto parts and accessories for different makes and models of cars and trucks.

Quality Assurance

Team of experts ensures all parts are of the highest quality and meet industry standards.

Customer Services

Includes 90-day return policy and one-year warranty on most parts.

Easy-to-Use, Mobile-Friendly Website and App

Enables access to quality parts and services without guesswork of car repair or added expense of brick-and-mortar stores.

Streamlined Checkout and Returns Processes

Features improved processes in response to customer feedback.

Expedited Delivery Options

Ensures customers receive orders as quickly as possible.

Large Inventory

Over a million distinct products, making it a one-stop shop for auto accessories and parts.

Low Price Guarantee

Guarantees the best price by matching or beating competitor prices.

24/7 Customer Service

Available via toll-free number and online chat support.

Variety of Payment Options

Accepts major credit cards, PayPal, and more.

Limited Warranty

Provides 90-day warranty for products not covered by manufacturers' warranties.

Car Parts Reviews

Payment Methods

Payment Methods

Payment Methods

Today's Best Deals

Overall Rating

Ratings by Feature

Ratings by Feature

Recent Customer Reviews (23)

Zachary Parkin

Lina Montgomery

Thu De Feijter

Robert Rowe

Peter Freeh

Center Brunswick Poole

Kenneth Rodriquez

Aðalgeir Valgeirsson

Daniel Bradshaw

Ulrich Fassbinder

Payment Methods

Accepted Payment Options:

Credit/Debit Cards

PayPal

Payment Process

Refund Information

Car Parts Pros & Cons

Pros

CONS

Car Parts Features and Benefits

Features

60-day return policy

Fast order processing

Delivery for small/medium packages

Free shipping on large parts

Competitive pricing

Accurate and detailed fitment information

Satisfaction guarantee

Extensive Range of Products

Quality Assurance

Customer Services

Easy-to-Use, Mobile-Friendly Website and App

Streamlined Checkout and Returns Processes

Expedited Delivery Options

Large Inventory

Low Price Guarantee

24/7 Customer Service

Variety of Payment Options

Limited Warranty

Car Parts Frequently Asked Questions